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Customer Focus Representative Latin America

In this role you act as the primary interface between the customers and several internal functions.

Job Purpose
Supply of Customer Service and Order handling of Desso products for the LATAM market. Acts as the primary interface between the customers and several internal functions.

     Responsible for

  • Effective and Efficient handling of customer enquiries (stock availability, delivery- times, special production enquiries and preparations, price, technical & marketing issue's)
  • Correct order acceptance and order-entry
  • Correct and complete order-bank
  • Material supply according agreed delivery schedules
  • Correct invoicing of supplied materials

    Key data/measures of area of responsibility
  • Correct Order-bank information
  • Order discrepancies
  • Commitment to promises on agreed product, price, volume and  delivery-times
  • Customer satisfaction surveys on CS activities

    Principal Activities
  • Customer service for the Desso countries without order entry systems and CS centres that need extra CS support.
  • Availability checks on products and services, negotiate with planning concerning productions already scheduled.
  • Order entry, order bank management and invoicing.
  • Control and monitor the progression of order from input stage, production, allocation and despatch to invoicing and effected delivery.
  • Deal with all other issues relevant to orders and similar requests e.g. make price lists, proposals for special projects, order confirmations, pro-forma invoices, check freight charges, documents and send fire certificates.
  • Communication to customers and sales force of stock or, if not available, alternatives including negotiating stock with other countries.
  • Registration and complaints management
  • Key contact between sales centres or customers and production facilities, TCC departments, warehouses, sample rooms, design, quality control, FSSC, Research and Development Department.
  • Improvement of technical (SAP) and personal (CS department) processes.
  • Guarding specials and projects
  • Involvement in cash collection from customers.
  • Provide and print statistics and other documents generated by order and sales activity.
  • Ad hoc tasks not specified above but related to order, sales, and marketing activities. 

    Qualifications
  • Ability to work effectively as part of a team
  • Continuous positive behavior and proactive approach to providing solutions
  • Superior communication skills, both verbal and written
  • Excellence in verbal and written English and Spanish (all other languages are a big plus)
  • Depending on the selected region possible another foreign language necessary.
  • Education level HBO
  •  Demonstrated proficiency in using a personal computer and strong laying(order entry) skills
  • Experienced CS employee
  • Strong commercial skills
  • Excellent time management skills
  • Knowledge of SAP and Lotus Notes
 
先生 女士
 



 

 

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